Frequently Asked Questions
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So you’re ready to book - that’s awesome! After you’ve browsed the inventory and added it to your wishlist, submit the quote. We’ll email you over a contract. We require a 50% non-refundable fee at the time of booking along with the signed contract in order to reserve your date. The remaining 50% is due 30 days prior to your event date.
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We want to make ordering as simple as possible, so there is a $99 flat delivery fee for anywhere within 50 miles of 99037. This includes any number of products! If your destination or event is outside of 50 miles, we will provide a custom delivery quote with your order.
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We are based in Spokane Valley, WA and will deliver up to 75 miles. Delivery areas in Washington and Idaho include Spokane Valley, Liberty Lake, Newport, Deer Park, Cheney, Coeur d’Alene, Post Falls, Rathdrum, Blanchard, Priest River, Sandpoint and more. Please contact us to see if we deliver to your specified location!
Our standard delivery is included in our prices within 50 miles of 99037. Additional fees can be based on the rental amount, location of delivery, venue restrictions, and the time of drop off and pick up, so please let us know if you have any special circumstances regarding the delivery.
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We strongly recommend you reserve your décor items as soon as you know the details of your event so we can check availability of your desired rental items and date. This allows you to receive the best price, secure the items for your date (no one else can rent them!), and cross one more thing off that long to-do list!
Although we have a large inventory, we cannot guarantee all items will be available.
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Due to the large and/or handmade nature of our products, all items are delivery only to ensure that they arrive to your event in tact and on time!
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Reservations are dropped off mid-morning the day of your event, unless venue restrictions apply. Pick up is 4 hours after your event start time. We have found that most outdoor items are no longer used when the sun goes down, which gives us the opportunity to pack up discreetly while you finish up the party!
Need additional hours? Let us know and we can provide a custom quote!
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We keep a card on file during the duration of your rental and in the event a rental item is returned damaged or in broken condition, we charge for cost of repairs, or five (5) times the rental cost of the piece if deemed unrepairable.
Our best piece of advice: treat our products like you are borrowing them before your best friend uses them in his or her wedding!
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Absolutely! We just ask that the rental pieces be placed safely and securely and not be left outside overnight or in poor weather conditions (rain, snow, hail, heavy wind, etc.). If items are damaged due to being used outdoors, you may be charged a damage fee to repair or replace the item(s).
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We are definitely a “if you can dream it, we can try to build it” type couple! Send us your inspiration photos, ideas or descriptions on our contact form if you are looking for something not currently offered on our website. We’re happy to take a look together!
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We love collaborating with our vendor friends (friendors as we like to call them) and showcasing our products together, whether it be local florals, bridal inspiration or more.
Due to the high volume of requests, we are selective about how many we participate in each year. If you have an idea in mind, reach out via our contact form so we can chat!